{"id":9242,"date":"2026-04-23T14:36:57","date_gmt":"2026-04-23T12:36:57","guid":{"rendered":"https:\/\/www.crossthink.fr\/?page_id=9242"},"modified":"2026-04-28T15:25:22","modified_gmt":"2026-04-28T13:25:22","slug":"prevenir-et-gerer-les-conflits-en-situation-daccueil-erp-etablissement-recevant-du-public","status":"publish","type":"page","link":"https:\/\/www.crossthink.fr\/en\/prevenir-et-gerer-les-conflits-en-situation-daccueil-erp-etablissement-recevant-du-public\/","title":{"rendered":"Pr\u00e9venir et g\u00e9rer les conflits en situation d\u2019accueil (ERP \u2013 \u00c9tablissement Recevant du Public)"},"content":{"rendered":"<style>.kb-row-layout-id9242_9195cc-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_9195cc-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_9195cc-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 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kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column9242_c66cad-67 > .kt-inside-inner-col{display:flex;}.kadence-column9242_c66cad-67 > .kt-inside-inner-col,.kadence-column9242_c66cad-67 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_c66cad-67 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_c66cad-67 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column9242_c66cad-67 > .kt-inside-inner-col > .aligncenter{width:100%;}.kt-row-column-wrap > .kadence-column9242_c66cad-67{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_c66cad-67{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_c66cad-67 > 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.wp-block-kadence-column.kadence-column9242_c66cad-67{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_c66cad-67 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.kadence-column9242_c66cad-67 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_c66cad-67\"><div class=\"kt-inside-inner-col\"><style>.kadence-column9242_725bdf-12 > .kt-inside-inner-col{display:flex;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col,.kadence-column9242_725bdf-12 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_725bdf-12 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col > *, .kadence-column9242_725bdf-12 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column9242_725bdf-12 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_725bdf-12{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_725bdf-12 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column9242_725bdf-12 > .kt-inside-inner-col > *, .kadence-column9242_725bdf-12 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column9242_725bdf-12 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column9242_725bdf-12 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column9242_725bdf-12 > .kt-inside-inner-col{row-gap:var(--global-kb-gap-sm, 1rem);flex-direction:column;justify-content:center;align-items:stretch;flex-wrap:nowrap;}.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column9242_725bdf-12 > .kt-inside-inner-col > .wp-block-kadence-infobox{align-self:unset;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_725bdf-12 kb-section-dir-horizontal kb-section-sm-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3, .wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3[data-kb-block=\"kb-adv-heading9242_118ba7-f3\"]{padding-bottom:0px;margin-bottom:0px;text-align:center;font-size:13px;font-style:normal;color:#daff37;}.wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3[data-kb-block=\"kb-adv-heading9242_118ba7-f3\"] mark.kt-highlight{font-style:normal;color:#2c2a40;background:#daff37;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:5px;padding-right:5px;padding-bottom:5px;padding-left:5px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3[data-kb-block=\"kb-adv-heading9242_118ba7-f3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3, .wp-block-kadence-advancedheading.kt-adv-heading9242_118ba7-f3[data-kb-block=\"kb-adv-heading9242_118ba7-f3\"]{font-size:12px;}}<\/style>\n<p class=\"kt-adv-heading9242_118ba7-f3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_118ba7-f3\"><mark true=\"true\" class=\"kt-highlight\"><strong>S\u00e9curit\u00e9 &amp; Relation Usagers (ERP)<\/strong><\/mark><\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8, .wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8[data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\"]{margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:left;font-size:48px;line-height:1.2;font-weight:700;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8[data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\"] mark.kt-highlight{font-style:normal;color:#25d1ab;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8[data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8, .wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8[data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\"]{font-size:36px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8, .wp-block-kadence-advancedheading.kt-adv-heading9242_aaa3cd-c8[data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\"]{font-size:32px;}}<\/style>\n<h1 class=\"kt-adv-heading9242_aaa3cd-c8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_aaa3cd-c8\">Ma\u00eetrisez la relation en premi\u00e8re ligne : <mark true=\"true\" class=\"kt-highlight\">G\u00e9rer les conflits en ERP<\/mark><\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed[data-kb-block=\"kb-adv-heading9242_a7a911-ed\"]{max-width:80%;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:18px;font-style:normal;color:#555555;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed[data-kb-block=\"kb-adv-heading9242_a7a911-ed\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed[data-kb-block=\"kb-adv-heading9242_a7a911-ed\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 1024px){.wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed[data-kb-block=\"kb-adv-heading9242_a7a911-ed\"]{font-size:14px;}}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7a911-ed[data-kb-block=\"kb-adv-heading9242_a7a911-ed\"]{font-size:16px;}}<\/style>\n<p class=\"kt-adv-heading9242_a7a911-ed wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_a7a911-ed\">Prot\u00e9gez votre personnel et s\u00e9curisez vos usagers. Apprenez \u00e0 identifier les signes avant-coureurs de tension, \u00e0 d\u00e9samorcer l&rsquo;agressivit\u00e9 avec assertivit\u00e9 et \u00e0 adopter une posture professionnelle adapt\u00e9e, m\u00eame dans les situations de crise les plus d\u00e9licates au sein de vos \u00c9tablissements Recevant du Public.<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns9242_83ea9f-1b{gap:var(--global-kb-gap-sm, 1rem);justify-content:flex-start;align-items:center;}.kt-btns9242_83ea9f-1b .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_83ea9f-1b .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_83ea9f-1b .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_83ea9f-1b .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_83ea9f-1b .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_83ea9f-1b .kt-btn-wrap-0 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#ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_c173fd-1e.kb-button{font-size:14px;border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}.wp-block-kadence-advancedbtn .kb-btn9242_c173fd-1e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_c173fd-1e.kb-button:focus{border-top-color:var(--global-palette9, #ffffff);border-top-style:solid;border-right-color:var(--global-palette9, #ffffff);border-right-style:solid;border-bottom-color:var(--global-palette9, #ffffff);border-bottom-style:solid;border-left-color:var(--global-palette9, #ffffff);border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_c173fd-1e kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.crossthink.fr\/prise-de-rdv\/\"><span class=\"kt-btn-inner-text\">R\u00e9server ma place \u2192<\/span><\/a><\/div>\n\n\n<style>.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{display:flex;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col,.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{column-gap:30px;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > *, .kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}.kt-row-column-wrap > .kadence-column9242_b2bebb-b8{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{align-items:center;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_b2bebb-b8{position:relative;}.kadence-column9242_b2bebb-b8, .kt-inside-inner-col > .kadence-column9242_b2bebb-b8:not(.specificity){margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-bottom:var(--global-kb-spacing-sm, 1.5rem);}@media all and (max-width: 1024px){.kt-row-column-wrap > .kadence-column9242_b2bebb-b8{align-self:center;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8{align-self:auto;}}@media all and (max-width: 1024px){.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{align-items:center;}}@media all and (max-width: 1024px){.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:flex-start;}}@media all and (min-width: 768px) and (max-width: 1024px){.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > *, .kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > figure.wp-block-image, .kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > figure.wp-block-kadence-image{margin-top:0px;margin-bottom:0px;}.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > .kb-image-is-ratio-size{flex-grow:1;}}@media all and (max-width: 767px){.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{row-gap:var(--global-kb-gap-sm, 1rem);flex-direction:column;justify-content:center;align-items:stretch;flex-wrap:nowrap;}.kt-row-column-wrap > .kadence-column9242_b2bebb-b8{align-self:center;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8{align-self:auto;}.kt-inner-column-height-full:not(.kt-has-1-columns) > .wp-block-kadence-column.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.wp-block-kadence-column.kb-section-dir-horizontal.kadence-column9242_b2bebb-b8 > .kt-inside-inner-col > .wp-block-kadence-infobox{align-self:unset;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_b2bebb-b8 kb-section-dir-horizontal kb-section-sm-dir-vertical\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20, .wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20[data-kb-block=\"kb-adv-heading9242_66fc46-20\"]{font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20[data-kb-block=\"kb-adv-heading9242_66fc46-20\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20[data-kb-block=\"kb-adv-heading9242_66fc46-20\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20, .wp-block-kadence-advancedheading.kt-adv-heading9242_66fc46-20[data-kb-block=\"kb-adv-heading9242_66fc46-20\"]{margin-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading9242_66fc46-20 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_66fc46-20\"><strong>\u23f1\ufe0f 21 heures (Asynchrone)<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac, .wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac[data-kb-block=\"kb-adv-heading9242_c9a019-ac\"]{font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac[data-kb-block=\"kb-adv-heading9242_c9a019-ac\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac[data-kb-block=\"kb-adv-heading9242_c9a019-ac\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac, .wp-block-kadence-advancedheading.kt-adv-heading9242_c9a019-ac[data-kb-block=\"kb-adv-heading9242_c9a019-ac\"]{margin-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading9242_c9a019-ac wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_c9a019-ac\"><strong>\ud83c\udf93 Certification RS 6912<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e, .wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e[data-kb-block=\"kb-adv-heading9242_0086fa-0e\"]{font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e[data-kb-block=\"kb-adv-heading9242_0086fa-0e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e[data-kb-block=\"kb-adv-heading9242_0086fa-0e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e, .wp-block-kadence-advancedheading.kt-adv-heading9242_0086fa-0e[data-kb-block=\"kb-adv-heading9242_0086fa-0e\"]{margin-bottom:0px;}}<\/style>\n<p class=\"kt-adv-heading9242_0086fa-0e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_0086fa-0e\"><strong>\u2b50 4.9\/5 avis clients<\/strong><\/p>\n<\/div><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id9242_74f960-86{margin-top:0px;}.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-sm, 1rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-right:0px;padding-left:0px;}.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}.kb-row-layout-id9242_74f960-86 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap{row-gap:var(--global-kb-gap-sm, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_74f960-86 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_74f960-86 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-4-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column9242_ea09f0-6f > .kt-inside-inner-col,.kadence-column9242_ea09f0-6f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_ea09f0-6f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_ea09f0-6f > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_ea09f0-6f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_ea09f0-6f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_ea09f0-6f{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_ea09f0-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_ea09f0-6f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_ea09f0-6f\"><div class=\"kt-inside-inner-col\"><style>.kt-info-box9242_7d8d03-fc{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_7d8d03-fc{height:auto;align-self:stretch;}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-info-box9242_7d8d03-fc .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9242_7d8d03-fc .kt-info-svg-icon-flip, .kt-info-box9242_7d8d03-fc .kt-blocks-info-box-number{font-size:15px;}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-media{color:#2c2a40;background:transparent;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box9242_7d8d03-fc .kt-infobox-textcontent p.kt-blocks-info-box-title{color:#25d1ab;font-size:14px;text-transform:uppercase;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}.kt-info-box9242_7d8d03-fc .kt-infobox-textcontent .kt-blocks-info-box-text{color:#2c2a40;}.wp-block-kadence-infobox.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-text{font-size:12px;}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}}@media all and (max-width: 1024px){.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}@media all and (max-width: 767px){.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_7d8d03-fc .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9242_7d8d03-fc\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-title\"><strong>Public &amp; Pr\u00e9-requis<\/strong><\/p><p class=\"kt-blocks-info-box-text\"><strong>Agents d&rsquo;accueil, personnels en contact avec le public en ERP. Exp\u00e9rience significative de 1 an minimum requise.<\/strong><\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_331026-fa > .kt-inside-inner-col,.kadence-column9242_331026-fa > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_331026-fa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_331026-fa > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_331026-fa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_331026-fa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_331026-fa{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_331026-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_331026-fa > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_331026-fa\"><div class=\"kt-inside-inner-col\"><style>.kt-info-box9242_8613b5-4a{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_8613b5-4a{height:auto;align-self:stretch;}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-info-box9242_8613b5-4a .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9242_8613b5-4a .kt-info-svg-icon-flip, .kt-info-box9242_8613b5-4a .kt-blocks-info-box-number{font-size:15px;}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-media{color:#2c2a40;background:transparent;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box9242_8613b5-4a .kt-infobox-textcontent p.kt-blocks-info-box-title{color:#25d1ab;font-size:14px;text-transform:uppercase;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}.kt-info-box9242_8613b5-4a .kt-infobox-textcontent .kt-blocks-info-box-text{color:#2c2a40;}.wp-block-kadence-infobox.kt-info-box9242_8613b5-4a .kt-blocks-info-box-text{font-size:12px;}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}}@media all and (max-width: 1024px){.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}@media all and (max-width: 767px){.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_8613b5-4a .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9242_8613b5-4a\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-title\"><strong>Objectifs<\/strong><\/p><p class=\"kt-blocks-info-box-text\"><strong>Pr\u00e9venir et identifier les tensions, g\u00e9rer l&rsquo;incivilit\u00e9 et l&rsquo;agressivit\u00e9, adopter une posture s\u00e9curis\u00e9e et inclusive (handicap).<\/strong><\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_f67d28-e4 > .kt-inside-inner-col,.kadence-column9242_f67d28-e4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_f67d28-e4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_f67d28-e4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_f67d28-e4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_f67d28-e4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_f67d28-e4{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_f67d28-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_f67d28-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_f67d28-e4\"><div class=\"kt-inside-inner-col\"><style>.kt-info-box9242_b8a21d-60{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_b8a21d-60{height:auto;align-self:stretch;}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-info-box9242_b8a21d-60 .kadence-info-box-icon-container .kt-info-svg-icon, .kt-info-box9242_b8a21d-60 .kt-info-svg-icon-flip, .kt-info-box9242_b8a21d-60 .kt-blocks-info-box-number{font-size:15px;}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-media{color:#2c2a40;background:transparent;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.kt-info-box9242_b8a21d-60 .kt-infobox-textcontent p.kt-blocks-info-box-title{color:#25d1ab;font-size:14px;text-transform:uppercase;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}.kt-info-box9242_b8a21d-60 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#2c2a40;}.wp-block-kadence-infobox.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-text{font-size:12px;}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}}@media all and (max-width: 1024px){.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}@media all and (max-width: 767px){.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_b8a21d-60 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9242_b8a21d-60\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-title\"><strong>Programme<\/strong><\/p><p class=\"kt-blocks-info-box-text\"><strong>Analyse des risques conflictuels, \u00e9coute active, gestion \u00e9motionnelle, techniques de communication de crise et cadre l\u00e9gal.<\/strong><\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_ebd378-2b > .kt-inside-inner-col,.kadence-column9242_ebd378-2b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_ebd378-2b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_ebd378-2b > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_ebd378-2b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_ebd378-2b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_ebd378-2b{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_ebd378-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_ebd378-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_ebd378-2b\"><div class=\"kt-inside-inner-col\"><style>.kt-info-box9242_09a75a-26{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_09a75a-26{height:auto;align-self:stretch;}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{height:100%;}.wp-block-kadence-column.kb-section-dir-horizontal > .kt-inside-inner-col > .kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{max-width:unset;}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid 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.kt-infobox-textcontent p.kt-blocks-info-box-title{color:#25d1ab;font-size:14px;text-transform:uppercase;margin-top:0px;margin-right:0px;margin-bottom:5px;margin-left:0px;}.kt-info-box9242_09a75a-26 .kt-infobox-textcontent .kt-blocks-info-box-text{color:#2c2a40;}.wp-block-kadence-infobox.kt-info-box9242_09a75a-26 .kt-blocks-info-box-text{font-size:12px;}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}@media all and (max-width: 1024px){.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}}@media all and (max-width: 1024px){.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}@media all and (max-width: 767px){.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap{border-top:1px solid rgba(0,0,0,0.3);border-right:1px solid rgba(0,0,0,0.3);border-bottom:1px solid rgba(0,0,0,0.3);border-left:1px solid rgba(0,0,0,0.3);box-shadow:0px 0px 14px 0px rgba(85, 85, 85, 0.1);}.kt-info-box9242_09a75a-26 .kt-blocks-info-box-link-wrap:hover{box-shadow:0px 0px 14px 0px rgba(0, 0, 0, 0.2);}}<\/style>\n<div class=\"wp-block-kadence-infobox kt-info-box9242_09a75a-26\"><span class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-info-svg-icon\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-title\"><strong>Certification &amp; Orga<\/strong><\/p><p class=\"kt-blocks-info-box-text\"><strong>Certification RS 6912 incluse. \u00c9valuation par \u00e9tude de cas, rapport \u00e9crit et mise en situation orale devant jury.<\/strong><\/p><\/div><\/span><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id9242_27efb4-34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_27efb4-34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_27efb4-34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:3%;padding-right:10%;padding-bottom:5%;padding-left:10%;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_27efb4-34{background-color:#2c2a40;}.kb-row-layout-id9242_27efb4-34 > .kt-row-layout-overlay{opacity:0.30;}.kb-row-layout-id9242_27efb4-34 .kt-row-layout-top-sep{height:100px;}.kb-row-layout-id9242_27efb4-34 .kt-row-layout-top-sep svg{width:100%;}.kb-row-layout-id9242_27efb4-34 .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){.kb-row-layout-id9242_27efb4-34 > .kt-row-column-wrap{padding-right:5%;padding-left:5%;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id9242_27efb4-34 > .kt-row-column-wrap{padding-right:5%;padding-left:5%;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_27efb4-34 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column9242_73c32d-c2 > .kt-inside-inner-col,.kadence-column9242_73c32d-c2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_73c32d-c2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_73c32d-c2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_73c32d-c2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_73c32d-c2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_73c32d-c2{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_73c32d-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_73c32d-c2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_73c32d-c2\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0, .wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0[data-kb-block=\"kb-adv-heading9242_ae9741-c0\"]{margin-top:var(--global-kb-spacing-xs, 1rem);margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:center;font-size:36px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0[data-kb-block=\"kb-adv-heading9242_ae9741-c0\"] mark.kt-highlight{font-style:normal;color:var(--global-palette9, #ffffff);background:#25d1ab;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:5px;padding-right:5px;padding-bottom:5px;padding-left:5px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0[data-kb-block=\"kb-adv-heading9242_ae9741-c0\"] img.kb-inline-image{width:150px;vertical-align:baseline;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0, .wp-block-kadence-advancedheading.kt-adv-heading9242_ae9741-c0[data-kb-block=\"kb-adv-heading9242_ae9741-c0\"]{font-size:32px;}}<\/style>\n<h2 class=\"kt-adv-heading9242_ae9741-c0 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading9242_ae9741-c0\">Les risques de <br><mark true=\"true\" class=\"kt-highlight\">l&rsquo;accueil sans pr\u00e9paration<\/mark><\/h2>\n\n\n<style>.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0px;padding-bottom:0px;}.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id9242_49b51b-5e > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap{row-gap:var(--global-kb-gap-sm, 1rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_49b51b-5e > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_49b51b-5e alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{border-bottom:5px solid #daff37;}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col,.kadence-column9242_57a8d3-8a > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_57a8d3-8a:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}.kadence-column9242_57a8d3-8a:hover > .kt-inside-inner-col{box-shadow:0px 10px 30px 0px rgba(0, 0, 0, 0.05);}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{background-color:rgba(255, 255, 255, 0.05);}.kadence-column9242_57a8d3-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_57a8d3-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{border-bottom:5px solid #daff37;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_57a8d3-8a:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}@media all and (max-width: 767px){.kadence-column9242_57a8d3-8a > .kt-inside-inner-col{border-bottom:5px solid var(--global-palette2, #2B6CB0);flex-direction:column;justify-content:center;}.kadence-column9242_57a8d3-8a:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}.kadence-column9242_57a8d3-8a {    transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);}.kadence-column9242_57a8d3-8a:hover {    transform: translateY(-10px);}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_57a8d3-8a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37, .wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37[data-kb-block=\"kb-adv-heading9242_fe7f63-37\"]{font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37[data-kb-block=\"kb-adv-heading9242_fe7f63-37\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_fe7f63-37[data-kb-block=\"kb-adv-heading9242_fe7f63-37\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_fe7f63-37 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading9242_fe7f63-37\">L&rsquo;exposition aux incivilit\u00e9s<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed[data-kb-block=\"kb-adv-heading9242_a7d487-ed\"]{font-style:normal;color:rgba(255,255,255,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed[data-kb-block=\"kb-adv-heading9242_a7d487-ed\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a7d487-ed[data-kb-block=\"kb-adv-heading9242_a7d487-ed\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_a7d487-ed wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_a7d487-ed\">Sans formation, l&rsquo;accumulation de petites incivilit\u00e9s quotidiennes m\u00e8ne \u00e0 l&rsquo;\u00e9puisement professionnel (burn-out) et \u00e0 une d\u00e9motivation profonde des agents de premi\u00e8re ligne.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{border-bottom:5px solid #daff37;}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col,.kadence-column9242_58f0b4-2b > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_58f0b4-2b:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}.kadence-column9242_58f0b4-2b:hover > .kt-inside-inner-col{box-shadow:0px 10px 30px 0px rgba(0, 0, 0, 0.05);}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{background-color:rgba(255, 255, 255, 0.05);}.kadence-column9242_58f0b4-2b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_58f0b4-2b{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{border-bottom:5px solid #daff37;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_58f0b4-2b:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}@media all and (max-width: 767px){.kadence-column9242_58f0b4-2b > .kt-inside-inner-col{border-bottom:5px solid var(--global-palette2, #2B6CB0);flex-direction:column;justify-content:center;}.kadence-column9242_58f0b4-2b:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}.kadence-column9242_58f0b4-2b {    transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);}.kadence-column9242_58f0b4-2b:hover {    transform: translateY(-10px);}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_58f0b4-2b\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49, .wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49[data-kb-block=\"kb-adv-heading9242_23d82e-49\"]{font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49[data-kb-block=\"kb-adv-heading9242_23d82e-49\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_23d82e-49[data-kb-block=\"kb-adv-heading9242_23d82e-49\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_23d82e-49 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading9242_23d82e-49\">L&rsquo;escalade de l&rsquo;agressivit\u00e9<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19, .wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19[data-kb-block=\"kb-adv-heading9242_396439-19\"]{font-style:normal;color:rgba(255,255,255,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19[data-kb-block=\"kb-adv-heading9242_396439-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_396439-19[data-kb-block=\"kb-adv-heading9242_396439-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_396439-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_396439-19\">Une mauvaise r\u00e9ponse \u00e9motionnelle ou une posture inadapt\u00e9e peut transformer une simple frustration d&rsquo;usager en un conflit physique, mettant en danger la s\u00e9curit\u00e9 des personnes et des biens.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_cb92af-73 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_cb92af-73 > .kt-inside-inner-col{border-bottom:5px solid #daff37;}.kadence-column9242_cb92af-73 > .kt-inside-inner-col,.kadence-column9242_cb92af-73 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_cb92af-73:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}.kadence-column9242_cb92af-73:hover > .kt-inside-inner-col{box-shadow:0px 10px 30px 0px rgba(0, 0, 0, 0.05);}.kadence-column9242_cb92af-73 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_cb92af-73 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_cb92af-73 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_cb92af-73 > .kt-inside-inner-col{background-color:rgba(255, 255, 255, 0.05);}.kadence-column9242_cb92af-73 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_cb92af-73{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_cb92af-73 > .kt-inside-inner-col{border-bottom:5px solid #daff37;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_cb92af-73:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}@media all and (max-width: 767px){.kadence-column9242_cb92af-73 > .kt-inside-inner-col{border-bottom:5px solid var(--global-palette2, #2B6CB0);flex-direction:column;justify-content:center;}.kadence-column9242_cb92af-73:hover > .kt-inside-inner-col{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:5px solid #daff37;border-left:0px solid transparent;}}.kadence-column9242_cb92af-73 {    transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);}.kadence-column9242_cb92af-73:hover {    transform: translateY(-10px);}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_cb92af-73\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57, .wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57[data-kb-block=\"kb-adv-heading9242_f95dea-57\"]{font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57[data-kb-block=\"kb-adv-heading9242_f95dea-57\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_f95dea-57[data-kb-block=\"kb-adv-heading9242_f95dea-57\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_f95dea-57 wp-block-kadence-advancedheading has-theme-palette-9-color has-text-color\" data-kb-block=\"kb-adv-heading9242_f95dea-57\">Le d\u00e9faut d&rsquo;inclusion<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d, .wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d[data-kb-block=\"kb-adv-heading9242_a647da-2d\"]{font-style:normal;color:rgba(255,255,255,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d[data-kb-block=\"kb-adv-heading9242_a647da-2d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a647da-2d[data-kb-block=\"kb-adv-heading9242_a647da-2d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_a647da-2d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_a647da-2d\">Ne pas comprendre les cadres de r\u00e9f\u00e9rence sp\u00e9cifiques ou les d\u00e9fis li\u00e9s au handicap peut cr\u00e9er des malentendus majeurs, g\u00e9n\u00e9rant des tensions l\u00e0 o\u00f9 une approche adapt\u00e9e aurait d\u00e9samorc\u00e9 la situation.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id9242_62be9a-24 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_62be9a-24 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_62be9a-24 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:3%;padding-right:10%;padding-bottom:3%;padding-left:10%;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_62be9a-24{background-color:#f8f8f8;}.kb-row-layout-id9242_62be9a-24 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9242_62be9a-24 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id9242_62be9a-24 > .kt-row-column-wrap{padding-right:5%;padding-left:5%;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_62be9a-24 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column9242_9f76ed-4a > .kt-inside-inner-col,.kadence-column9242_9f76ed-4a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_9f76ed-4a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_9f76ed-4a > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_9f76ed-4a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_9f76ed-4a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_9f76ed-4a{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_9f76ed-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_9f76ed-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_9f76ed-4a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb, .wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb[data-kb-block=\"kb-adv-heading9242_a436da-cb\"]{margin-bottom:var(--global-kb-spacing-xxs, 0.5rem);text-align:left;font-size:16px;font-weight:600;font-style:normal;text-transform:uppercase;color:#25d1ab;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb[data-kb-block=\"kb-adv-heading9242_a436da-cb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a436da-cb[data-kb-block=\"kb-adv-heading9242_a436da-cb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_a436da-cb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_a436da-cb\">La formation en d\u00e9tail<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2, .wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2[data-kb-block=\"kb-adv-heading9242_0bf38d-c2\"]{margin-top:0px;font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2[data-kb-block=\"kb-adv-heading9242_0bf38d-c2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_0bf38d-c2[data-kb-block=\"kb-adv-heading9242_0bf38d-c2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading9242_0bf38d-c2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_0bf38d-c2\">Tout ce que vous devez savoir<\/h2>\n\n\n<style>.kb-row-layout-id9242_08546e-70 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_08546e-70 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_08546e-70 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id9242_08546e-70 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9242_08546e-70 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id9242_08546e-70 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_08546e-70 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column9242_5ad128-e0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_5ad128-e0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_5ad128-e0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_5ad128-e0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_5ad128-e0{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_5ad128-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_5ad128-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_5ad128-e0\"><div class=\"kt-inside-inner-col\"><style>.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:0px;padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:0px;}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col,.kadence-column9242_0909bf-f9 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_0909bf-f9 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_0909bf-f9{position:relative;}.kadence-column9242_0909bf-f9, .kt-inside-inner-col > .kadence-column9242_0909bf-f9:not(.specificity){margin-bottom:var(--global-kb-spacing-md, 2rem);}@media all and (max-width: 1024px){.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_0909bf-f9 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_0909bf-f9\"><div class=\"kt-inside-inner-col\"><style>.kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:2px solid #dee2e6;border-right:0px solid #dee2e6;border-bottom:0px solid #dee2e6;border-left:0px solid #dee2e6;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);background:var(--global-palette9, #ffffff);}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-title-list li{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{font-weight:regular;font-style:normal;border-top-width:0px;border-right-width:0px;border-bottom-width:5px;border-left-width:0px;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);border-color:rgba(0,0,0,0);color:rgba(44,42,64,0.6);background:var(--global-palette9, #ffffff);}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:#daff37;}.wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:#daff37;color:#2c2a40;background:#ffffff;}@media all and (max-width: 1024px){.kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:2px solid #dee2e6;border-right:0px solid #dee2e6;border-bottom:0px solid #dee2e6;border-left:0px solid #dee2e6;}}@media all and (max-width: 767px){.kt-tabs-id9242_abfe4c-11 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:2px solid #dee2e6;border-right:0px solid #dee2e6;border-bottom:0px solid #dee2e6;border-left:0px solid #dee2e6;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id9242_abfe4c-11 kt-tabs-has-5-tabs kt-active-tab-5 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-tabs kt-tab-alignment-left \"><ul class=\"kt-tabs-title-list\"><li id=\"tab-publicamppr-requis\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-publicamppr-requis\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">Public &amp; Pr\u00e9-requis<\/span><\/a><\/li><li id=\"tab-objectifs\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-objectifs\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">Objectifs<\/span><\/a><\/li><li id=\"tab-programme\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-programme\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\">Programme<\/span><\/a><\/li><li id=\"tab-certification\" class=\"kt-title-item kt-title-item-4 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-certification\" data-tab=\"4\" class=\"kt-tab-title kt-tab-title-4 \"><span class=\"kt-title-text\">Certification<\/span><\/a><\/li><li id=\"tab-organisation\" class=\"kt-title-item kt-title-item-5 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#tab-organisation\" data-tab=\"5\" class=\"kt-tab-title kt-tab-title-5 \"><span class=\"kt-title-text\">Organisation<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab9242_ed35e9-14\"><div class=\"kt-tab-inner-content-inner\"><style>.kadence-column9242_597045-fd > .kt-inside-inner-col,.kadence-column9242_597045-fd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_597045-fd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_597045-fd > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_597045-fd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_597045-fd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_597045-fd{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_597045-fd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_597045-fd > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_597045-fd\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a, .wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a[data-kb-block=\"kb-adv-heading9242_2c3705-4a\"]{font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a[data-kb-block=\"kb-adv-heading9242_2c3705-4a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_2c3705-4a[data-kb-block=\"kb-adv-heading9242_2c3705-4a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_2c3705-4a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_2c3705-4a\">\u00c0 qui s&rsquo;adresse cette formation ?<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2, .wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2[data-kb-block=\"kb-adv-heading9242_a4409b-a2\"]{margin-bottom:0px;font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2[data-kb-block=\"kb-adv-heading9242_a4409b-a2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a4409b-a2[data-kb-block=\"kb-adv-heading9242_a4409b-a2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_a4409b-a2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_a4409b-a2\">Ce cursus s&rsquo;adresse aux professionnels en contact direct avec les usagers en \u00c9tablissement Recevant du Public (ERP) :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_050dd9-5a:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_050dd9-5a .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_050dd9-5a ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_050dd9-5a kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_762b70-35 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_762b70-35\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Agents d&rsquo;accueil et d&rsquo;orientation.<\/strong><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_09316c-44 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_09316c-44\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Guichetiers et personnels de r\u00e9ception.<\/strong><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_e97e5b-32 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_e97e5b-32\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Responsables d&rsquo;accueil<\/strong> souhaitant harmoniser les pratiques de leur \u00e9quipe.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a, .wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a[data-kb-block=\"kb-adv-heading9242_4bf5a7-4a\"]{font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a[data-kb-block=\"kb-adv-heading9242_4bf5a7-4a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_4bf5a7-4a[data-kb-block=\"kb-adv-heading9242_4bf5a7-4a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_4bf5a7-4a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_4bf5a7-4a\">Quels sont les pr\u00e9-requis ?<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_2831f4-51:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_2831f4-51 .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_2831f4-51 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_2831f4-51 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_c9d721-a1 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_c9d721-a1\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Justifier d\u2019une exp\u00e9rience d&rsquo;au moins <strong>1 an<\/strong> sur un poste en contact avec du public.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tab9242_159c7e-d9\"><div class=\"kt-tab-inner-content-inner\"><style>.kadence-column9242_d63faa-57 > .kt-inside-inner-col,.kadence-column9242_d63faa-57 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_d63faa-57 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_d63faa-57 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_d63faa-57 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_d63faa-57 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_d63faa-57{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_d63faa-57 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_d63faa-57 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_d63faa-57\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1, .wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1[data-kb-block=\"kb-adv-heading9242_44362f-a1\"]{font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1[data-kb-block=\"kb-adv-heading9242_44362f-a1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_44362f-a1[data-kb-block=\"kb-adv-heading9242_44362f-a1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_44362f-a1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_44362f-a1\">Pourquoi choisir ce cursus ?<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd, .wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd[data-kb-block=\"kb-adv-heading9242_8692f8-bd\"]{margin-bottom:0px;font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd[data-kb-block=\"kb-adv-heading9242_8692f8-bd\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_8692f8-bd[data-kb-block=\"kb-adv-heading9242_8692f8-bd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_8692f8-bd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_8692f8-bd\">L&rsquo;objectif est de s\u00e9curiser l&rsquo;agent et l&rsquo;usager tout en am\u00e9liorant la qualit\u00e9 de service :<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f19bf4-f1:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f19bf4-f1 .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_f19bf4-f1 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_f19bf4-f1 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_a26c9b-ec .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_a26c9b-ec\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Anticipation :<\/strong> Analyser son environnement pour identifier les facteurs d\u00e9clencheurs.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_648510-5c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_648510-5c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>D\u00e9samor\u00e7age :<\/strong> Utiliser l&rsquo;\u00e9coute active pour traiter les m\u00e9contentements avant l&rsquo;escalade.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_502596-4f .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_502596-4f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Fermet\u00e9 :<\/strong> G\u00e9rer l&rsquo;incivilit\u00e9 avec assertivit\u00e9 sans provocation.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_60899f-7c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_60899f-7c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>S\u00e9curisation :<\/strong> Garder le contr\u00f4le en situation d&rsquo;agressivit\u00e9 et conna\u00eetre le cadre l\u00e9gal de protection.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_631d8f-48 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_631d8f-48\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Am\u00e9lioration :<\/strong> Capitaliser sur les exp\u00e9riences v\u00e9cues pour enrichir les bonnes pratiques internes.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tab9242_f1c028-ef\"><div class=\"kt-tab-inner-content-inner\"><style>.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col,.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_f9e4fc-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_f9e4fc-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_f9e4fc-ce\"><div class=\"kt-inside-inner-col\"><style>.kt-accordion-id9242_5b3716-60 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id9242_5b3716-60 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:2px solid #dee2e6;border-right:2px solid #dee2e6;border-bottom:2px solid #dee2e6;border-left:2px solid #dee2e6;border-top-left-radius:5px;border-top-right-radius:5px;border-bottom-right-radius:5px;border-bottom-left-radius:5px;background:#dee2e6;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-accordion-id9242_5b3716-60:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_5b3716-60:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#dee2e6;}.kt-accordion-id9242_5b3716-60 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{background:#2c2a40;border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}.kt-accordion-id9242_5b3716-60:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_5b3716-60:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#2c2a40;}@media all and (max-width: 1024px){.kt-accordion-id9242_5b3716-60 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:2px solid #dee2e6;border-right:2px solid #dee2e6;border-bottom:2px solid #dee2e6;border-left:2px solid #dee2e6;}}@media all and (max-width: 1024px){.kt-accordion-id9242_5b3716-60 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id9242_5b3716-60 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id9242_5b3716-60 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id9242_5b3716-60 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top:2px solid #dee2e6;border-right:2px solid #dee2e6;border-bottom:2px solid #dee2e6;border-left:2px solid #dee2e6;}.kt-accordion-id9242_5b3716-60 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_5b3716-60 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id9242_5b3716-60 kt-accordion-has-6-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane9242_64ccf7-eb\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>1. Analyse du contexte &amp; Pr\u00e9vention (C1)<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col,.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_f9cc1e-a8{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_f9cc1e-a8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_f9cc1e-a8\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_cb9dbe-0e:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_cb9dbe-0e .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_cb9dbe-0e ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_cb9dbe-0e kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_b80f07-c6 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_b80f07-c6\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Sp\u00e9cificit\u00e9s de l\u2019accueil en ERP et cadre de r\u00e9f\u00e9rence des usagers.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_662b69-d6 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_662b69-d6\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Coop\u00e9ration et empathie face aux sp\u00e9cificit\u00e9s du handicap.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_243a7e-e7 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_243a7e-e7\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Analyse de l\u2019impact du changement sur les relations usagers.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_81e192-28 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_81e192-28\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Outils d\u2019\u00e9valuation des risques environnementaux.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane9242_d71a56-7c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>2. D\u00e9tection &amp; D\u00e9samor\u00e7age pr\u00e9coce (C2)<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kadence-column9242_2af438-7d > .kt-inside-inner-col,.kadence-column9242_2af438-7d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_2af438-7d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_2af438-7d > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_2af438-7d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_2af438-7d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_2af438-7d{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_2af438-7d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_2af438-7d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_2af438-7d\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f54604-bb:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f54604-bb .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_f54604-bb ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_f54604-bb kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_169bce-a5 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_169bce-a5\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Identification des signes avant-coureurs (langage corporel, ton, vocabulaire).<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_6d7ffa-cc .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_6d7ffa-cc\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Cr\u00e9er des relations constructives via l\u2019\u00e9coute active.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_bd3274-cb .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_bd3274-cb\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Proposer des solutions alternatives pour minimiser les risques relationnels.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane9242_192110-71\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>3. G\u00e9rer l\u2019incivilit\u00e9 avec assertivit\u00e9 (C3)<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kadence-column9242_9cd975-86 > .kt-inside-inner-col,.kadence-column9242_9cd975-86 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_9cd975-86 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_9cd975-86 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_9cd975-86 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_9cd975-86 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_9cd975-86{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_9cd975-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_9cd975-86 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_9cd975-86\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f812ff-ff:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f812ff-ff .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_f812ff-ff ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_f812ff-ff kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_2dcfdc-f4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_2dcfdc-f4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Comprendre les m\u00e9canismes de l\u2019incivilit\u00e9 en ERP.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_741e64-d2 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_741e64-d2\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Gestion des \u00e9motions et techniques de r\u00e9duction du stress en direct.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_5e9b78-e2 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_5e9b78-e2\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Adopter la posture de fermet\u00e9 sereine : ton calme, regard et gestuelle.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane9242_3709a4-ce\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong>4. G\u00e9rer l\u2019agressivit\u00e9 &amp; Situation de crise (C4)<\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kadence-column9242_6aa569-45 > .kt-inside-inner-col,.kadence-column9242_6aa569-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_6aa569-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_6aa569-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_6aa569-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_6aa569-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_6aa569-45{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_6aa569-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_6aa569-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_6aa569-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8ec9b1-87:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8ec9b1-87 .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_8ec9b1-87 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_8ec9b1-87 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_60667c-f9 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_60667c-f9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Diff\u00e9rencier conflit et agression physique\/verbale.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_9690d8-7c .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_9690d8-7c\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Techniques de communication de crise et gestion \u00e9motionnelle avanc\u00e9e.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_d50daf-bd .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_d50daf-bd\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Moyens de protection, mise \u00e0 l&rsquo;abri et alertes (hi\u00e9rarchie, s\u00e9curit\u00e9, forces de l&rsquo;ordre).<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_9c0047-50 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_9c0047-50\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Rappel du cadre l\u00e9gal et des responsabilit\u00e9s de l&rsquo;agent.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane9242_88921b-d1\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong><strong><strong><strong><strong>5. D\u00e9briefing &amp; Am\u00e9lioration continue (C5)<\/strong><\/strong><\/strong><\/strong><\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kadence-column9242_0b6767-2f > .kt-inside-inner-col,.kadence-column9242_0b6767-2f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_0b6767-2f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_0b6767-2f > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_0b6767-2f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_0b6767-2f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_0b6767-2f{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_0b6767-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_0b6767-2f > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_0b6767-2f\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_6ffdea-64:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_6ffdea-64 .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_6ffdea-64 ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_6ffdea-64 kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_64b734-7b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_64b734-7b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">R\u00e9alisation de feed-backs structur\u00e9s apr\u00e8s un conflit.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_479015-c9 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_479015-c9\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Outils de pilotage et tableaux de bord des incidents.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_dcc5e3-e8 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_dcc5e3-e8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Management de l&rsquo;adaptation et remont\u00e9e des \u00e9l\u00e9ments cl\u00e9s en interne.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-4 kt-inner-tab9242_4cb3e4-33\"><div class=\"kt-tab-inner-content-inner\"><style>.kadence-column9242_3a06b2-8a > .kt-inside-inner-col,.kadence-column9242_3a06b2-8a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_3a06b2-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_3a06b2-8a > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_3a06b2-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_3a06b2-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_3a06b2-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_3a06b2-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_3a06b2-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_3a06b2-8a\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8, .wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8[data-kb-block=\"kb-adv-heading9242_5961c3-c8\"]{font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8[data-kb-block=\"kb-adv-heading9242_5961c3-c8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_5961c3-c8[data-kb-block=\"kb-adv-heading9242_5961c3-c8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_5961c3-c8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_5961c3-c8\">Comment votre expertise est-elle reconnue ?<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60, .wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60[data-kb-block=\"kb-adv-heading9242_faf4b7-60\"]{margin-bottom:0px;font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60[data-kb-block=\"kb-adv-heading9242_faf4b7-60\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_faf4b7-60[data-kb-block=\"kb-adv-heading9242_faf4b7-60\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_faf4b7-60 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_faf4b7-60\">La formation conduit \u00e0 la certification <strong>\u00ab\u00a0Pr\u00e9venir et g\u00e9rer les conflits en situation d\u2019accueil\u00a0\u00bb (RS 6912)<\/strong>.<\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_d2725f-ed:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_d2725f-ed .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_d2725f-ed ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_d2725f-ed kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_dfbf57-f7 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_dfbf57-f7\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Comp\u00e9tences attest\u00e9es :<\/strong> Analyse de contexte, traitement des signes avant-coureurs, gestion d&rsquo;incivilit\u00e9 et d&rsquo;agressivit\u00e9, feed-back structur\u00e9.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_aae36d-77 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_aae36d-77\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Modalit\u00e9s d&rsquo;\u00e9valuation :<\/strong><\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_12b942-f4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_12b942-f4 kt-svg-icon-list-level-1\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_cornerDownRight kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"15 10 20 15 15 20\"\/><path d=\"M4 4v7a4 4 0 0 0 4 4h12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Production d&rsquo;un rapport \u00e9crit bas\u00e9 sur une \u00e9tude de cas.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_6a257d-47 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_6a257d-47 kt-svg-icon-list-level-1\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_cornerDownRight kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><polyline points=\"15 10 20 15 15 20\"\/><path d=\"M4 4v7a4 4 0 0 0 4 4h12\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">Mise en situation professionnelle suivie d&rsquo;un entretien oral devant jury.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_65debe-e6 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_65debe-e6\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Validit\u00e9 :<\/strong> Enregistrement actif jusqu&rsquo;au 28\/11\/2027.<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-5 kt-inner-tab9242_27b6d1-c8\"><div class=\"kt-tab-inner-content-inner\"><style>.kadence-column9242_942da6-15 > .kt-inside-inner-col,.kadence-column9242_942da6-15 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_942da6-15 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_942da6-15 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_942da6-15 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_942da6-15 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_942da6-15{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_942da6-15 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_942da6-15 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_942da6-15\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86, .wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86[data-kb-block=\"kb-adv-heading9242_58535b-86\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86[data-kb-block=\"kb-adv-heading9242_58535b-86\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_58535b-86[data-kb-block=\"kb-adv-heading9242_58535b-86\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_58535b-86 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_58535b-86\">Comment se d\u00e9roule votre mont\u00e9e en comp\u00e9tences ?<\/h3>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8edd8a-3a:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:var(--global-kb-spacing-xs, 1rem);margin-right:0px;margin-bottom:0px;margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8edd8a-3a .kb-svg-icon-wrap{color:#25d1ab;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{color:rgba(44,42,64,0.8);font-size:14px;color:rgba(44,42,64,0.8);}.kt-svg-icon-list-items9242_8edd8a-3a ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_8edd8a-3a kt-svg-icon-list-columns-1 alignnone kt-list-icon-aligntop\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_ed3673-6d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_ed3673-6d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Format :<\/strong> 21 heures de contenu p\u00e9dagogique asynchrone (Digital Learning).<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_59e597-32 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_59e597-32\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Moyens :<\/strong> Apports didactiques, exercices interactifs, quiz et mises en situation de r\u00e9flexion.<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_5e2703-d4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_5e2703-d4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_checkCircle kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"\/><polyline points=\"22 4 12 14.01 9 11.01\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\"><strong>Suivi :<\/strong> Accompagnement p\u00e9dagogique individualis\u00e9 et \u00e9valuation continue des acquis.<\/span><\/li>\n<\/ul><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb, .wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb[data-kb-block=\"kb-adv-heading9242_da31ec-bb\"]{margin-top:var(--global-kb-spacing-xs, 1rem);font-size:22px;font-style:normal;color:#2c2a40;}.wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb[data-kb-block=\"kb-adv-heading9242_da31ec-bb\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_da31ec-bb[data-kb-block=\"kb-adv-heading9242_da31ec-bb\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_da31ec-bb wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_da31ec-bb\"><strong>Qui est votre mentor ?<\/strong><\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19, .wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19[data-kb-block=\"kb-adv-heading9242_16d23d-19\"]{margin-bottom:0px;font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19[data-kb-block=\"kb-adv-heading9242_16d23d-19\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_16d23d-19[data-kb-block=\"kb-adv-heading9242_16d23d-19\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_16d23d-19 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_16d23d-19\">Vous \u00eates form\u00e9 par les experts de <strong>CROSSTHINK<\/strong>, sp\u00e9cialistes de la gestion des risques relationnels en ERP, dot\u00e9s d&rsquo;une exp\u00e9rience terrain valid\u00e9e et de comp\u00e9tences p\u00e9dagogiques certifi\u00e9es.<\/p>\n\n\n<style>.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col,.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col:before{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{background-color:#f8f8f8;}.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_4bd0fc-23{position:relative;}.kadence-column9242_4bd0fc-23, .kt-inside-inner-col > .kadence-column9242_4bd0fc-23:not(.specificity){margin-top:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 1024px){.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_4bd0fc-23 > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_4bd0fc-23\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31, .wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31[data-kb-block=\"kb-adv-heading9242_79b218-31\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31[data-kb-block=\"kb-adv-heading9242_79b218-31\"] mark.kt-highlight{font-weight:700;font-style:normal;color:#2c2a40;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_79b218-31[data-kb-block=\"kb-adv-heading9242_79b218-31\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_79b218-31 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_79b218-31\"><mark true=\"true\" class=\"kt-highlight\">Accessibilit\u00e9 : <\/mark>Formation accessible aux personnes en situation de handicap. Contactez notre r\u00e9f\u00e9rent handicap pour tout am\u00e9nagement n\u00e9cessaire \u00e0 <mark true=\"true\" class=\"kt-highlight\">contact@crossthink.fr<\/mark><\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kt-accordion-id9242_18cd0c-69 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id9242_18cd0c-69 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:var(--global-palette9, #ffffff);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id9242_18cd0c-69 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;background:#2c2a40;text-transform:uppercase;color:#daff37;padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap .kt-blocks-accordion-icon-trigger:before{background:#daff37;}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#daff37;}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#2c2a40;}.kt-accordion-id9242_18cd0c-69 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_18cd0c-69 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{color:var(--global-palette9, #ffffff);background:#2c2a40;border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle )  > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:var(--global-palette9, #ffffff);}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger{background:var(--global-palette9, #ffffff);}.kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id9242_18cd0c-69:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#2c2a40;}@media all and (max-width: 1024px){.kt-accordion-id9242_18cd0c-69 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id9242_18cd0c-69 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_18cd0c-69 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id9242_18cd0c-69 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id9242_18cd0c-69 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}.kt-accordion-id9242_18cd0c-69 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id9242_18cd0c-69 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible,\n\t\t\t\t.kt-accordion-id9242_18cd0c-69 > .kt-accordion-inner-wrap > .wp-block-kadence-pane > .kt-accordion-header-wrap > .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id9242_18cd0c-69 kt-accordion-has-4-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane9242_910ccc-b4\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\" type=\"button\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Informations l\u00e9gales<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><style>.kb-table-container9242_c0507d-65{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:0px;margin-right:0px;margin-bottom:0px;overflow-x:auto;}.kb-table9242_c0507d-65 td:nth-of-type(1), .kb-table9242_c0507d-65 th:nth-of-type(1){width:50%;}.kb-table9242_c0507d-65 td:nth-of-type(2), .kb-table9242_c0507d-65 th:nth-of-type(2){width:50%;}.kb-table9242_c0507d-65{table-layout:fixed;width:100%;}.kb-table9242_c0507d-65 tr{height:50px;}.kb-table-container .kb-table9242_c0507d-65 th{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:center;}.kb-table-container .kb-table9242_c0507d-65 caption{text-align:center;}.kb-table-container .kb-table9242_c0507d-65 td{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xxs, 0.5rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xxs, 0.5rem);text-align:left;}.kb-table-container .kb-table9242_c0507d-65 tr{border-top:0px solid #c24949;border-right:0px solid #c24949;border-bottom:1px solid #dee2e6;border-left:0px solid #c24949;}@media all and (max-width: 1024px){.kb-table-container .kb-table9242_c0507d-65 tr{border-top:0px solid #c24949;border-right:0px solid #c24949;border-bottom:1px solid #dee2e6;border-left:0px solid #c24949;}}@media all and (max-width: 767px){.kb-table-container .kb-table9242_c0507d-65 tr{border-top:0px solid #c24949;border-right:0px solid #c24949;border-bottom:1px solid #dee2e6;border-left:0px solid #c24949;}}<\/style><div class=\"kb-table-container kb-table-container9242_c0507d-65 wp-block-kadence-table\"><table class=\"kb-table kb-table9242_c0507d-65\">\n<tr class=\"kb-table-row kb-table-row9242_6e1129-b4\">\n<td class=\"kb-table-data kb-table-data9242_bdfff7-e6\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6, .wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6[data-kb-block=\"kb-adv-heading9242_b04254-c6\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6[data-kb-block=\"kb-adv-heading9242_b04254-c6\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_b04254-c6[data-kb-block=\"kb-adv-heading9242_b04254-c6\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_b04254-c6 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_b04254-c6\"><strong>Intitul\u00e9<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_3d71cc-b4\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2, .wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2[data-kb-block=\"kb-adv-heading9242_26c17f-d2\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2[data-kb-block=\"kb-adv-heading9242_26c17f-d2\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_26c17f-d2[data-kb-block=\"kb-adv-heading9242_26c17f-d2\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_26c17f-d2 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_26c17f-d2\">G\u00e9rer les conflits en accueil (ERP)<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_f7803c-8c\">\n<td class=\"kb-table-data kb-table-data9242_fba36f-48\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03, .wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03[data-kb-block=\"kb-adv-heading9242_b5030f-03\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03[data-kb-block=\"kb-adv-heading9242_b5030f-03\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_b5030f-03[data-kb-block=\"kb-adv-heading9242_b5030f-03\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_b5030f-03 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_b5030f-03\"><strong>Pr\u00e9requis<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_68d245-49\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1, .wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1[data-kb-block=\"kb-adv-heading9242_0a70ff-f1\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1[data-kb-block=\"kb-adv-heading9242_0a70ff-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_0a70ff-f1[data-kb-block=\"kb-adv-heading9242_0a70ff-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_0a70ff-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_0a70ff-f1\">1 an d&rsquo;exp\u00e9rience en contact public.<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_0df5f6-41\">\n<td class=\"kb-table-data kb-table-data9242_5b3750-63\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f, .wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f[data-kb-block=\"kb-adv-heading9242_e2715b-7f\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f[data-kb-block=\"kb-adv-heading9242_e2715b-7f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_e2715b-7f[data-kb-block=\"kb-adv-heading9242_e2715b-7f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_e2715b-7f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_e2715b-7f\"><strong>Objectifs<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_094f57-18\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56, .wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56[data-kb-block=\"kb-adv-heading9242_508d4b-56\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56[data-kb-block=\"kb-adv-heading9242_508d4b-56\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_508d4b-56[data-kb-block=\"kb-adv-heading9242_508d4b-56\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_508d4b-56 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_508d4b-56\">Pr\u00e9vention, gestion d&rsquo;agressivit\u00e9, posture inclusive et RS 6912.<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_810943-b6\">\n<td class=\"kb-table-data kb-table-data9242_ea6a02-d9\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7, .wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7[data-kb-block=\"kb-adv-heading9242_521229-e7\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7[data-kb-block=\"kb-adv-heading9242_521229-e7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_521229-e7[data-kb-block=\"kb-adv-heading9242_521229-e7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_521229-e7 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_521229-e7\"><strong>Dur\u00e9e<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_5bf2e0-ea\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d, .wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d[data-kb-block=\"kb-adv-heading9242_86b4d0-9d\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d[data-kb-block=\"kb-adv-heading9242_86b4d0-9d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_86b4d0-9d[data-kb-block=\"kb-adv-heading9242_86b4d0-9d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_86b4d0-9d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_86b4d0-9d\">21 heures (Asynchrone).<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_7fa1b0-a9\">\n<td class=\"kb-table-data kb-table-data9242_30a5a8-c6\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5, .wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5[data-kb-block=\"kb-adv-heading9242_debc55-d5\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5[data-kb-block=\"kb-adv-heading9242_debc55-d5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_debc55-d5[data-kb-block=\"kb-adv-heading9242_debc55-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_debc55-d5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_debc55-d5\"><strong>Modalit\u00e9s &amp; D\u00e9lais<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_02f529-8f\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36, .wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36[data-kb-block=\"kb-adv-heading9242_460098-36\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36[data-kb-block=\"kb-adv-heading9242_460098-36\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_460098-36[data-kb-block=\"kb-adv-heading9242_460098-36\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_460098-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_460098-36\">Digital (LMS) &#8211; Acc\u00e8s 24h\/24.<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_4e70f9-17\">\n<td class=\"kb-table-data kb-table-data9242_f5c7ff-1c\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66, .wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66[data-kb-block=\"kb-adv-heading9242_3479e5-66\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66[data-kb-block=\"kb-adv-heading9242_3479e5-66\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_3479e5-66[data-kb-block=\"kb-adv-heading9242_3479e5-66\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_3479e5-66 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_3479e5-66\"><strong>Tarifs<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_169aaf-79\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51, .wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51[data-kb-block=\"kb-adv-heading9242_0db9c5-51\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51[data-kb-block=\"kb-adv-heading9242_0db9c5-51\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_0db9c5-51[data-kb-block=\"kb-adv-heading9242_0db9c5-51\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_0db9c5-51 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_0db9c5-51\">1 990\u20ac<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_496faf-03\">\n<td class=\"kb-table-data kb-table-data9242_b16dcb-2a\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78, .wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78[data-kb-block=\"kb-adv-heading9242_c6d346-78\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78[data-kb-block=\"kb-adv-heading9242_c6d346-78\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_c6d346-78[data-kb-block=\"kb-adv-heading9242_c6d346-78\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_c6d346-78 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_c6d346-78\"><strong>Contact<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_ede243-66\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25, .wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25[data-kb-block=\"kb-adv-heading9242_c46bb3-25\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25[data-kb-block=\"kb-adv-heading9242_c46bb3-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_c46bb3-25[data-kb-block=\"kb-adv-heading9242_c46bb3-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_c46bb3-25 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_c46bb3-25\">contact@crossthink.fr<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_63a346-13\">\n<td class=\"kb-table-data kb-table-data9242_f8e179-2e\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74, .wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74[data-kb-block=\"kb-adv-heading9242_fd88f3-74\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74[data-kb-block=\"kb-adv-heading9242_fd88f3-74\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_fd88f3-74[data-kb-block=\"kb-adv-heading9242_fd88f3-74\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_fd88f3-74 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_fd88f3-74\"><strong>M\u00e9thodes<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_a7c0ea-07\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8, .wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8[data-kb-block=\"kb-adv-heading9242_9304df-e8\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8[data-kb-block=\"kb-adv-heading9242_9304df-e8\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_9304df-e8[data-kb-block=\"kb-adv-heading9242_9304df-e8\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_9304df-e8 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_9304df-e8\">E-learning interactif, analyse de risques, communication de crise.<\/p>\n\n<\/td>\n<\/tr>\n\n<tr class=\"kb-table-row kb-table-row9242_3208f0-28\">\n<td class=\"kb-table-data kb-table-data9242_b139d1-25\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15, .wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15[data-kb-block=\"kb-adv-heading9242_fb4036-15\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.7);}.wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15[data-kb-block=\"kb-adv-heading9242_fb4036-15\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_fb4036-15[data-kb-block=\"kb-adv-heading9242_fb4036-15\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_fb4036-15 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_fb4036-15\"><strong>\u00c9valuation<\/strong><\/p>\n\n<\/td>\n\n<td class=\"kb-table-data kb-table-data9242_3b295f-ae\">\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f, .wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f[data-kb-block=\"kb-adv-heading9242_4978dc-0f\"]{text-align:right;font-size:14px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f[data-kb-block=\"kb-adv-heading9242_4978dc-0f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_4978dc-0f[data-kb-block=\"kb-adv-heading9242_4978dc-0f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_4978dc-0f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_4978dc-0f\">Rapport \u00e9crit et soutenance orale (Jury).<\/p>\n\n<\/td>\n<\/tr>\n<\/table><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_90184b-85 > .kt-inside-inner-col,.kadence-column9242_90184b-85 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_90184b-85 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_90184b-85 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_90184b-85 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_90184b-85 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_90184b-85{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_90184b-85 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_90184b-85 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_90184b-85\"><div class=\"kt-inside-inner-col\"><style>.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col,.kadence-column9242_0a80c0-90 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{background-color:#2c2a40;}.kadence-column9242_0a80c0-90 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_0a80c0-90{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_0a80c0-90 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_0a80c0-90\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec, .wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec[data-kb-block=\"kb-adv-heading9242_9c2b29-ec\"]{margin-top:0px;margin-bottom:0px;text-align:center;font-size:14px;font-style:normal;text-transform:uppercase;color:rgba(255,255,255,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec[data-kb-block=\"kb-adv-heading9242_9c2b29-ec\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_9c2b29-ec[data-kb-block=\"kb-adv-heading9242_9c2b29-ec\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_9c2b29-ec wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_9c2b29-ec\"><strong>tarif de la formation<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d, .wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d[data-kb-block=\"kb-adv-heading9242_5cb81a-5d\"]{margin-top:0px;margin-bottom:0px;text-align:center;font-size:36px;font-style:normal;color:#daff37;}.wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d[data-kb-block=\"kb-adv-heading9242_5cb81a-5d\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_5cb81a-5d[data-kb-block=\"kb-adv-heading9242_5cb81a-5d\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_5cb81a-5d wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_5cb81a-5d\"><strong>1990\u20ac<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe, .wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe[data-kb-block=\"kb-adv-heading9242_b19077-fe\"]{margin-top:0px;margin-bottom:0px;text-align:center;font-size:14px;font-style:normal;text-transform:none;color:rgba(255,255,255,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe[data-kb-block=\"kb-adv-heading9242_b19077-fe\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_b19077-fe[data-kb-block=\"kb-adv-heading9242_b19077-fe\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_b19077-fe wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_b19077-fe\">\u00c9ligible CPF \u00b7 Prise en charge OPCO possible<\/p>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13, .site .entry-content .wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13, .wp-block-kadence-advancedbtn.kb-btns9242_4a4e17-13, .site .entry-content .wp-block-kadence-advancedbtn.kb-btns9242_4a4e17-13{margin-top:var(--global-kb-spacing-xs, 1rem);margin-bottom:var(--global-kb-spacing-xs, 1rem);}.wp-block-kadence-advancedbtn.kb-btns9242_4a4e17-13{gap:var(--global-kb-gap-sm, 1rem);flex-direction:column;align-items:center;justify-content:center;}.kt-btns9242_4a4e17-13 .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_4a4e17-13 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_4a4e17-13 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns9242_4a4e17-13\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button{color:#2c2a40;background:rgba(0,0,0,0);font-size:14px;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;border-top:1px solid #2c2a40;border-right:1px solid #2c2a40;border-bottom:1px solid #2c2a40;border-left:1px solid #2c2a40;margin-top:0px;}.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:focus{color:var(--global-palette9, #ffffff);background:#2c2a40;border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button{border-top:1px solid #2c2a40;border-right:1px solid #2c2a40;border-bottom:1px solid #2c2a40;border-left:1px solid #2c2a40;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:focus{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button{border-top:1px solid #2c2a40;border-right:1px solid #2c2a40;border-bottom:1px solid #2c2a40;border-left:1px solid #2c2a40;}.wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_5ec9e3-dc.kb-button:focus{border-top-color:#2c2a40;border-top-style:solid;border-right-color:#2c2a40;border-right-style:solid;border-bottom-color:#2c2a40;border-bottom-style:solid;border-left-color:#2c2a40;border-left-style:solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_5ec9e3-dc kt-btn-size-standard kt-btn-width-type-full kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"https:\/\/www.crossthink.fr\/prise-de-rdv\/\"><span class=\"kt-btn-inner-text\"><strong>Prendre RDV avec un expert<\/strong><\/span><\/a><\/div>\n\n\n<style>.kadence-column9242_f95570-61 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kadence-column9242_f95570-61 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;}.kadence-column9242_f95570-61 > .kt-inside-inner-col,.kadence-column9242_f95570-61 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_f95570-61 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_f95570-61 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_f95570-61 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_f95570-61 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_f95570-61 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_f95570-61{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_f95570-61 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_f95570-61 > .kt-inside-inner-col{border-top:1px solid #dee2e6;border-right:1px solid #dee2e6;border-bottom:1px solid #dee2e6;border-left:1px solid #dee2e6;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_f95570-61\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25, .wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25[data-kb-block=\"kb-adv-heading9242_ba3696-25\"]{margin-top:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:left;font-size:14px;font-style:normal;text-transform:uppercase;color:#25d1ab;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25[data-kb-block=\"kb-adv-heading9242_ba3696-25\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_ba3696-25[data-kb-block=\"kb-adv-heading9242_ba3696-25\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_ba3696-25 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_ba3696-25\"><strong>Prochaines sessions<\/strong><\/p>\n\n\n<style>.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f:not(.this-stops-third-party-issues){margin-top:0px;margin-bottom:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list:not(.this-prevents-issues):not(.this-stops-third-party-issues):not(.tijsloc){margin-top:0px;margin-right:0px;margin-bottom:var(--global-kb-spacing-sm, 1.5rem);margin-left:0px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list{grid-row-gap:5px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f .kb-svg-icon-wrap{font-size:12px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap .kt-svg-icon-list-single{margin-right:10px;}.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap, .kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list .kt-svg-icon-list-item-wrap a{font-size:14px;}.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list .kt-svg-icon-list-level-0 .kt-svg-icon-list-single svg{font-size:20px;}.wp-block-kadence-iconlist.kt-svg-icon-list-items9242_073a5f-4f ul.kt-svg-icon-list .kt-svg-icon-list-single{background-color:#daff37;border-radius:50%;border-width:px;border-style:solid;padding:3px;}<\/style>\n<div class=\"wp-block-kadence-iconlist kt-svg-icon-list-items kt-svg-icon-list-items9242_073a5f-4f kt-svg-icon-list-columns-1 alignnone\"><ul class=\"kt-svg-icon-list\"><style>.kt-svg-icon-list-item-9242_e15ddb-0e .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_e15ddb-0e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/05\/2026 \u2013 05\/05\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_9124a5-8d .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_9124a5-8d\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/06\/2026 \u2013 05\/06\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_8da12b-9f .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_8da12b-9f\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/07\/2026 \u2013 05\/07\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_83c78a-a8 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_83c78a-a8\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/08\/2026 \u2013 05\/08\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_86dd19-01 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_86dd19-01\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/09\/2026 \u2013 05\/09\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_185f6c-40 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_185f6c-40\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/10\/2026 \u2013 05\/10\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_e9a75a-7e .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_e9a75a-7e\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/11\/2026 \u2013 05\/11\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_d7dc3e-3b .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_d7dc3e-3b\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/12\/2026 \u2013 01\/12\/2026<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_57865f-d4 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_57865f-d4\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/01\/2027 \u2013 05\/01\/2027<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_b2f11d-b1 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_b2f11d-b1\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/02\/2027 \u2013 05\/02\/2027<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_83758f-54 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_83758f-54\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/03\/2027 \u2013 05\/03\/2027<\/span><\/li>\n\n\n<style>.kt-svg-icon-list-item-9242_fe1afb-41 .kt-svg-icon-list-text mark.kt-highlight{background-color:unset;font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<li class=\"wp-block-kadence-listitem kt-svg-icon-list-item-wrap kt-svg-icon-list-item-9242_fe1afb-41\"><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_calendar kt-svg-icon-list-single\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"  aria-hidden=\"true\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg><\/span><span class=\"kt-svg-icon-list-text\">01\/04\/2027 \u2013 05\/04\/2027<\/span><\/li>\n<\/ul><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col,.kadence-column9242_e3f8d9-be > .kt-inside-inner-col:before{border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_e3f8d9-be > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_e3f8d9-be{position:relative;}.kadence-column9242_e3f8d9-be, .kt-inside-inner-col > .kadence-column9242_e3f8d9-be:not(.specificity){margin-top:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 1024px){.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_e3f8d9-be > .kt-inside-inner-col{border-top:0px solid #daff37;border-right:0px solid #daff37;border-bottom:0px solid #daff37;border-left:6px solid #daff37;flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_e3f8d9-be\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c, .wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c[data-kb-block=\"kb-adv-heading9242_c185de-4c\"]{font-size:14px;font-style:normal;color:rgba(44,42,64,0.8);}.wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c[data-kb-block=\"kb-adv-heading9242_c185de-4c\"] mark.kt-highlight{font-weight:700;font-style:normal;color:#2c2a40;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_c185de-4c[data-kb-block=\"kb-adv-heading9242_c185de-4c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_c185de-4c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_c185de-4c\"><mark true=\"true\" class=\"kt-highlight\">Accessibilit\u00e9 : <\/mark>Formation accessible aux personnes en situation de handicap. Contactez notre r\u00e9f\u00e9rent handicap pour tout am\u00e9nagement n\u00e9cessaire \u00e0 <mark true=\"true\" class=\"kt-highlight\">contact@crossthink.fr<\/mark><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<pre class=\"ti-widget\" style=\"display: none\"><template id=\"trustindex-google-widget-html\"><div class=\" ti-widget  ti-goog ti-review-text-mode-readmore ti-text-align-left\" data-no-translation=\"true\" data-time-locale=\"il y a %d %s|aujourd'hui|jour|jours|semaine|semaines|mois|mois|ann\u00e9e|ans\" data-plugin-version=\"13.2.9\" data-layout-id=\"5\" data-layout-category=\"slider\" data-set-id=\"light-background\" data-pid=\"\" data-language=\"fr\" data-close-locale=\"Fermer\" data-review-target-width=\"275\" data-css-version=\"2\" data-reply-by-locale=\"R\u00e9ponse du propri\u00e9taire\" data-only-rating-locale=\"Cet utilisateur a uniquement laiss\u00e9 une \u00e9valuation.\" data-pager-autoplay-timeout=\"6\"> <div class=\"ti-widget-container ti-col-4\"> <div class=\"ti-footer ti-footer-grid source-Google\"> <div class=\"ti-fade-container\"> <div class=\"ti-rating-text\"> <strong class=\"ti-rating ti-rating-large\"> EXCELLENT <\/strong> <\/div> <span class=\"ti-stars star-lg\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><\/span> <div class=\"ti-rating-text\"> <span class=\"nowrap\">Bas\u00e9e sur <strong>218 avis<\/strong><\/span> <\/div> <div class=\"ti-large-logo\"> <div class=\"ti-v-center\"> <trustindex-image class=\"ti-logo-fb\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/logo.svg\" width=\"150\" height=\"25\" loading=\"lazy\" alt=\"Google\"><\/trustindex-image> <\/div> <\/div> <\/div> <\/div> <div class=\"ti-reviews-container\"> <div class=\"ti-controls\"> <div class=\"ti-next\" aria-label=\"Avis suivante\" role=\"button\" tabindex=\"0\"><\/div> <div class=\"ti-prev\" aria-label=\"Avis pr\u00e9c\u00e9dent\" role=\"button\" tabindex=\"0\"><\/div> <\/div> <div class=\"ti-reviews-container-wrapper\">  <div data-empty=\"0\" data-time=\"1778544000\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXD7AgwzCzk0gpjJBzVRU1PvINZn4HW1GVqQMjgT4oov8bsyw8=w40-h40-c-rp-mo-br100\" alt=\"H\u00e9l\u00e8ne Barr\u00e8s (LNB) profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> H\u00e9l\u00e8ne Barr\u00e8s (LNB) <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Me lancer dans une formation pour obtenir ma Certification PMP fut une grande d\u00e9cision. J'ai s\u00e9lectionn\u00e9 Crossthink pour leur accueil, leurs explications hyper claires et j'ai bien fait.\nNotre formateur \u00e9tait g\u00e9nial - tr\u00e8s \u00e0 l'\u00e9coute et une vraie p\u00e9dagogie pour nous transmettre le \"PMP Mindset\" et couvrir tous les sujets. La plateforme CrossInstitute quant \u00e0 elle est un super support pour compl\u00e9ter le savoir et s'exercer.\nMerci \u00e0 toute la team - Je suis PMP Certifi\u00e9e et ravie de l'avoir fait \"avec vous\".<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1778284800\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVRYX0nCveQzIVVgm5_JS20XHb0dRW4e4uXKuNSx791PDwXoqRh=w40-h40-c-rp-mo-ba3-br100\" alt=\"Sophie De_Gano profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Sophie De_Gano <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Formation tr\u00e8s compl\u00e8te, un site d'apprentissage accessible 24h\/24 et 7j\/7. Des sessions de formation avec des experts riches d'exemples et de supports concrets. Compatible avec une activit\u00e9 professionnelle.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1776988800\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWSEVYsZ8SwKX_ZycFTE15uBqTzXlF9ri-Y-Zis7uC_hjyWfZM=w40-h40-c-rp-mo-br100\" alt=\"Melvin BCL profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Melvin BCL <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Tr\u00e8s bonne exp\u00e9rience avec Crossthink. Les formations sont compl\u00e8tes, bien structur\u00e9es et adapt\u00e9es aux besoins professionnels. Les formateurs ma\u00eetrisent parfaitement leur sujet, notamment en gestion de projet et m\u00e9thodes agiles<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1761091200\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocI21jF8dt6dP7DxEOaVW77ZARnR1gcn1K01zVlo7uBP0FWBMQ=w40-h40-c-rp-mo-br100\" alt=\"Simon veitl profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Simon veitl <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Accompagnement de proximit\u00e9, disponibilit\u00e9, module d'entra\u00eenement et de renforcement des comp\u00e9tences mis \u00e0 disposition, merci pour ce cadre d'apprentissage et de r\u00e9vision gr\u00e2ce auquel j'ai pu acqu\u00e9rir le PMP !<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1760313600\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocKeADyTplspb0VnVhaKdyJkP0_eexozbIuvv27ElwYv9hRs6TU=w40-h40-c-rp-mo-ba2-br100\" alt=\"Aude profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Aude <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Tr\u00e8s bon organisme de formation. Formations PSPO de qualit\u00e9.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1759449600\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVocqLJLjftDwzhYA-1JZIzilM3knkOzWyQeWr5bBdOKwX6BPEtZw=w40-h40-c-rp-mo-br100\" alt=\"Ghiles BELKACEMI profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Ghiles BELKACEMI <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->Quand j\u2019ai d\u00e9cid\u00e9 de pr\u00e9parer la certification PMP, je savais que le chemin ne serait pas simple. Entre la densit\u00e9 du contenu et les exigences de l\u2019examen, il fallait une m\u00e9thode solide, un cadre clair et surtout un accompagnement de qualit\u00e9.\n\nC\u2019est exactement ce que j\u2019ai trouv\u00e9 aupr\u00e8s de Crossthinkin.\n\nLeur formation structur\u00e9e, associ\u00e9e aux sessions en visioconf\u00e9rence programm\u00e9es r\u00e9guli\u00e8rement, m\u2019a permis de rester motiv\u00e9, de garder le rythme et de transformer un d\u00e9fi complexe en un parcours progressif et enrichissant. Ces \u00e9changes interactifs ont \u00e9t\u00e9 pour moi un v\u00e9ritable moteur : chaque session m\u2019apportait de nouvelles cl\u00e9s de compr\u00e9hension et renfor\u00e7ait ma confiance pour le jour J.\n\nGr\u00e2ce \u00e0 votre p\u00e9dagogie, votre disponibilit\u00e9 et votre approche humaine, j\u2019ai pu aborder l\u2019examen sereinement et obtenir cette certification exigeante.\n\nMerci \u00e0 toute l\u2019\u00e9quipe Crossthinkin pour cette exp\u00e9rience formatrice et inspirante. Je recommande vivement votre accompagnement \u00e0 tous ceux qui veulent relever ce d\u00e9fi et grandir dans leur parcours professionnel.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1759276800\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocIUiIarruCvd1PI3zb6PPDgk7IG3uwKak2uj2pFwwLekx9jtw=w40-h40-c-rp-mo-ba2-br100\" alt=\"Coach Mouloud profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Coach Mouloud <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->J\u2019ai suivi une formation \u00ab\u00a0pack\u00a0\u00bb. \u00c9quipe tr\u00e8s r\u00e9active et \u00e0 l\u2019\u00e9coute. \u00c9quipe disponible et formateurs comp\u00e9tents. Le centre fait tout, vraiment tout pour vous conduire \u00e0 la r\u00e9ussite.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1758585600\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a\/ACg8ocJgrnS4FkgBe4Y4mQybjgbMvvUwRV9LXF0LlLso0a1cJWSPGw=w40-h40-c-rp-mo-br100\" alt=\"Ekaterina Zavadskaya profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Ekaterina Zavadskaya <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->J\u2019ai suivi une formation PMP en avril et tout s\u2019est tr\u00e8s bien pass\u00e9.\nLe formateur \u00e9tait comp\u00e9tent, \u00e0 l\u2019\u00e9coute, et l\u2019\u00e9quipe de Crossthink toujours pr\u00eate \u00e0 aider et \u00e0 r\u00e9pondre rapidement \u00e0 toutes les questions.\nJe recommande vivement !<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <div data-empty=\"0\" data-time=\"1753228800\" class=\"ti-review-item source-Google ti-image-layout-thumbnail\" data-id=\"cfcd208495d565ef66e7dff9f98764da\" data-language=\"\"> <div class=\"ti-inner\"> <div class=\"ti-review-header\"> <div class=\"ti-platform-icon ti-with-tooltip\"> <span class=\"ti-tooltip\">Publi\u00e9 sur Google<\/span> <trustindex-image data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/icon.svg\" alt=\"Google\" width=\"20\" height=\"20\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-img\"> <trustindex-image data-imgurl=\"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVnQ-YYwDN2I5gR1dsc_DJ0HGYMaTaTY3YMJzOq4hxK9aAXmPsX=w40-h40-c-rp-mo-br100\" alt=\"Elisabeth Cornut profile picture\" loading=\"lazy\"><\/trustindex-image> <\/div> <div class=\"ti-profile-details\"> <div class=\"ti-name\"> Elisabeth Cornut <\/div> <div class=\"ti-date\"><\/div> <\/div> <\/div> <span class=\"ti-stars\"><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 1\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 2\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 3\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 4\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><trustindex-image class=\"ti-star\" data-imgurl=\"https:\/\/cdn.trustindex.io\/assets\/platform\/Google\/star\/f.svg\" alt=\"Google star 5\" width=\"17\" height=\"17\" loading=\"lazy\"><\/trustindex-image><span class=\"ti-verified-review ti-verified-platform\"><span class=\"ti-verified-tooltip\">Trustindex v\u00e9rifie que la source originale de l'avis est Google.<\/span><\/span><\/span> <div class=\"ti-review-text-container ti-review-content\"><!-- R-CONTENT -->je vous invite vivement \u00e0 suivre la formation accompagnement au changement, les intervenant sont tr\u00e8s professionnels tout en \u00e9tant \u00e0 l'\u00e9coute des participants. les zooms sont accompagn\u00e9s de support qui sont ensuite envoy\u00e9s par mail, ce qui permet de revoir pos\u00e9ment ce qui a \u00e9t\u00e9 propos\u00e9 lors de l'atelier.<!-- R-CONTENT --><\/div> <span class=\"ti-read-more\" data-container=\".ti-review-content\" data-collapse-text=\"Cacher\" data-open-text=\"Lire la suite\"><\/span> <\/div> <\/div>  <\/div> <div class=\"ti-controls-line\"> <div class=\"dot\"><\/div> <\/div>   <\/div> <\/div> <\/div> <\/template><\/pre><div data-src=\"https:\/\/cdn.trustindex.io\/loader.js?wp-widget\" data-template-id=\"trustindex-google-widget-html\" data-css-url=\"https:\/\/www.crossthink.fr\/wp-content\/uploads\/trustindex-google-widget.css?1779111226\"><\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id9242_396f88-9b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_396f88-9b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_396f88-9b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:0%;padding-right:10%;padding-bottom:3%;padding-left:10%;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_396f88-9b > .kt-row-layout-overlay{opacity:0.30;}@media all and (min-width: 1025px){.kb-row-layout-id9242_396f88-9b{display:none !important;}}@media all and (max-width: 1024px){.kb-row-layout-id9242_396f88-9b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (min-width: 768px) and (max-width: 1024px){.kb-row-layout-id9242_396f88-9b{display:none !important;}}@media all and (max-width: 767px){.kb-row-layout-id9242_396f88-9b > .kt-row-column-wrap{padding-right:5%;padding-left:5%;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id9242_396f88-9b{display:none !important;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_396f88-9b alignnone kb-v-lg-hidden kb-v-md-hidden kb-v-sm-hidden has-theme-palette9-background-color kt-row-has-bg wp-block-kadence-rowlayout\" id=\"formules\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column9242_6b0074-27 > .kt-inside-inner-col,.kadence-column9242_6b0074-27 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column9242_6b0074-27 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_6b0074-27 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_6b0074-27 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_6b0074-27 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_6b0074-27{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_6b0074-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column9242_6b0074-27 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_6b0074-27\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61, .wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61[data-kb-block=\"kb-adv-heading9242_21a154-61\"]{text-align:center;font-style:normal;color:#392181;}.wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61[data-kb-block=\"kb-adv-heading9242_21a154-61\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_21a154-61[data-kb-block=\"kb-adv-heading9242_21a154-61\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading9242_21a154-61 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_21a154-61\">Investissez dans votre expertise<\/h2>\n\n\n<style>.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:1px;padding-bottom:0px;}.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}.kb-row-layout-id9242_6a06ec-f7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}}@media all and (max-width: 1024px){.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap{grid-template-columns:repeat(4, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap > div:not(.added-for-specificity){grid-column:initial;}.kb-row-layout-id9242_6a06ec-f7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id9242_6a06ec-f7 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-4-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kt-inner-column-height-full\">\n<style>.kadence-column9242_213fff-c7 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_213fff-c7 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);}.kadence-column9242_213fff-c7 > .kt-inside-inner-col,.kadence-column9242_213fff-c7 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_213fff-c7:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}.kadence-column9242_213fff-c7 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_213fff-c7 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_213fff-c7 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_213fff-c7 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_213fff-c7 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_213fff-c7{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_213fff-c7 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_213fff-c7:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}@media all and (max-width: 767px){.kadence-column9242_213fff-c7 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}.kadence-column9242_213fff-c7:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}\/* --- LA CARTE --- *\/ .kadence-column9242_213fff-c7 {     transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);     position: relative;     z-index: 1; } .kadence-column9242_213fff-c7:hover {     transform: translateY(-8px);     z-index: 10; }<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_213fff-c7\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5, .wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5[data-kb-block=\"kb-adv-heading9242_3bf9f9-f5\"]{margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:center;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5[data-kb-block=\"kb-adv-heading9242_3bf9f9-f5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_3bf9f9-f5[data-kb-block=\"kb-adv-heading9242_3bf9f9-f5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_3bf9f9-f5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_3bf9f9-f5\">XXX<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1, .wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1[data-kb-block=\"kb-adv-heading9242_ab2c7d-f1\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:center;font-style:normal;color:#555555;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1[data-kb-block=\"kb-adv-heading9242_ab2c7d-f1\"] mark.kt-highlight{font-size:40px;font-family:Lato;font-weight:900;font-style:normal;color:#25d1ab;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_ab2c7d-f1[data-kb-block=\"kb-adv-heading9242_ab2c7d-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_ab2c7d-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_ab2c7d-f1\"><mark true=\"true\" class=\"kt-highlight\">159\u20ac<\/mark>\/mois<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e, .wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e[data-kb-block=\"kb-adv-heading9242_79c358-8e\"]{text-align:center;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e[data-kb-block=\"kb-adv-heading9242_79c358-8e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_79c358-8e[data-kb-block=\"kb-adv-heading9242_79c358-8e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_79c358-8e wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading9242_79c358-8e\">Lorem ipsum dolor sit<br>consectetur <\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns9242_4fcd5c-b6{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns9242_4fcd5c-b6 .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_4fcd5c-b6 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns9242_4fcd5c-b6\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button{color:var(--global-palette9, #ffffff);background:#25d1ab;font-weight:700;text-transform:none;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:focus{color:var(--global-palette9, #ffffff);background:#392181;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_61fe40-39.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_61fe40-39 kt-btn-size-standard kt-btn-width-type-full kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"#\" role=\"button\"><span class=\"kt-btn-inner-text\">Palier 1<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_17264e-c5 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_17264e-c5 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);}.kadence-column9242_17264e-c5 > .kt-inside-inner-col,.kadence-column9242_17264e-c5 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_17264e-c5:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}.kadence-column9242_17264e-c5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_17264e-c5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_17264e-c5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_17264e-c5 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_17264e-c5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_17264e-c5{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_17264e-c5 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_17264e-c5:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}@media all and (max-width: 767px){.kadence-column9242_17264e-c5 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}.kadence-column9242_17264e-c5:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}\/* --- LA CARTE --- *\/ .kadence-column9242_17264e-c5 {     transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);     position: relative;     z-index: 1; } .kadence-column9242_17264e-c5:hover {     transform: translateY(-8px);     z-index: 10; }<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_17264e-c5\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf, .wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf[data-kb-block=\"kb-adv-heading9242_4cf58f-cf\"]{margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:center;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf[data-kb-block=\"kb-adv-heading9242_4cf58f-cf\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_4cf58f-cf[data-kb-block=\"kb-adv-heading9242_4cf58f-cf\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_4cf58f-cf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_4cf58f-cf\">XXX<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5, .wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5[data-kb-block=\"kb-adv-heading9242_79f088-d5\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:center;font-style:normal;color:#555555;}.wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5[data-kb-block=\"kb-adv-heading9242_79f088-d5\"] mark.kt-highlight{font-size:40px;font-family:Lato;font-weight:900;font-style:normal;color:#25d1ab;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_79f088-d5[data-kb-block=\"kb-adv-heading9242_79f088-d5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_79f088-d5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_79f088-d5\"><mark true=\"true\" class=\"kt-highlight\">139\u20ac<\/mark>\/mois<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef, .wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef[data-kb-block=\"kb-adv-heading9242_a2511c-ef\"]{text-align:center;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef[data-kb-block=\"kb-adv-heading9242_a2511c-ef\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_a2511c-ef[data-kb-block=\"kb-adv-heading9242_a2511c-ef\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_a2511c-ef wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading9242_a2511c-ef\">Lorem ipsum dolor sit<br>consectetur <\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns9242_7d5f37-74{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns9242_7d5f37-74 .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_7d5f37-74 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_7d5f37-74 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns9242_7d5f37-74\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button{color:var(--global-palette9, #ffffff);background:#25d1ab;font-weight:700;text-transform:none;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:focus{color:var(--global-palette9, #ffffff);background:#392181;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_6a5fc2-a5.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_6a5fc2-a5 kt-btn-size-standard kt-btn-width-type-full kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"#\" role=\"button\"><span class=\"kt-btn-inner-text\">Palier 2<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_cef259-39 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_cef259-39 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);}.kadence-column9242_cef259-39 > .kt-inside-inner-col,.kadence-column9242_cef259-39 > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_cef259-39:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}.kadence-column9242_cef259-39 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_cef259-39 > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_cef259-39 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_cef259-39 > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_cef259-39 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_cef259-39{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_cef259-39 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_cef259-39:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}@media all and (max-width: 767px){.kadence-column9242_cef259-39 > .kt-inside-inner-col{border-top:2px solid var(--global-palette7, #EDF2F7);border-right:2px solid var(--global-palette7, #EDF2F7);border-bottom:2px solid var(--global-palette7, #EDF2F7);border-left:2px solid var(--global-palette7, #EDF2F7);flex-direction:column;justify-content:center;}.kadence-column9242_cef259-39:hover > .kt-inside-inner-col{border-top:2px solid #25d1ab;border-right:2px solid #25d1ab;border-bottom:2px solid #25d1ab;border-left:2px solid #25d1ab;}}\/* --- LA CARTE --- *\/ .kadence-column9242_cef259-39 {     transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);     position: relative;     z-index: 1; } .kadence-column9242_cef259-39:hover {     transform: translateY(-8px);     z-index: 10; }<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_cef259-39\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99, .wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99[data-kb-block=\"kb-adv-heading9242_2d3d8b-99\"]{margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:center;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99[data-kb-block=\"kb-adv-heading9242_2d3d8b-99\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_2d3d8b-99[data-kb-block=\"kb-adv-heading9242_2d3d8b-99\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_2d3d8b-99 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_2d3d8b-99\">XXX<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07, .wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07[data-kb-block=\"kb-adv-heading9242_0c308a-07\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:center;font-style:normal;color:#555555;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07[data-kb-block=\"kb-adv-heading9242_0c308a-07\"] mark.kt-highlight{font-size:40px;font-family:Lato;font-weight:900;font-style:normal;color:#25d1ab;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_0c308a-07[data-kb-block=\"kb-adv-heading9242_0c308a-07\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_0c308a-07 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_0c308a-07\"><mark true=\"true\" class=\"kt-highlight\">129\u20ac<\/mark>\/mois<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7, .wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7[data-kb-block=\"kb-adv-heading9242_c20ccf-b7\"]{text-align:center;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7[data-kb-block=\"kb-adv-heading9242_c20ccf-b7\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_c20ccf-b7[data-kb-block=\"kb-adv-heading9242_c20ccf-b7\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_c20ccf-b7 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading9242_c20ccf-b7\">Lorem ipsum dolor sit<br>consectetur <\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns9242_2348e0-22{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns9242_2348e0-22 .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_2348e0-22 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_2348e0-22 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns9242_2348e0-22\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button{color:var(--global-palette9, #ffffff);background:#25d1ab;font-weight:700;text-transform:none;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:focus{color:var(--global-palette9, #ffffff);background:#392181;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_154842-32.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_154842-32 kt-btn-size-standard kt-btn-width-type-full kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"#\" role=\"button\"><span class=\"kt-btn-inner-text\">Palier 3<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-md, 2rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-md, 2rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col,.kadence-column9242_4d62a1-5c > .kt-inside-inner-col:before{border-top-left-radius:15px;border-top-right-radius:15px;border-bottom-right-radius:15px;border-bottom-left-radius:15px;}.kadence-column9242_4d62a1-5c:hover > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{flex-direction:column;}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column9242_4d62a1-5c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column9242_4d62a1-5c{position:relative;}@media all and (max-width: 1024px){.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;flex-direction:column;justify-content:center;}}@media all and (max-width: 1024px){.kadence-column9242_4d62a1-5c:hover > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;}}@media all and (max-width: 767px){.kadence-column9242_4d62a1-5c > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;flex-direction:column;justify-content:center;}.kadence-column9242_4d62a1-5c:hover > .kt-inside-inner-col{border-top:3px solid #25d1ab;border-right:3px solid #25d1ab;border-bottom:3px solid #25d1ab;border-left:3px solid #25d1ab;}}\/* --- LA CARTE --- *\/ .kadence-column9242_4d62a1-5c {     transition: transform 0.4s cubic-bezier(0.165, 0.84, 0.44, 1);     position: relative;     z-index: 1; } .kadence-column9242_4d62a1-5c:hover {     transform: translateY(-8px);     z-index: 10; } .kadence-column9242_4d62a1-5c::before {    content: \"MEILLEURE OFFRE\";    position: absolute;    top: -16px; \/* Ajuste selon l'\u00e9paisseur de ton badge *\/    left: 50%;    transform: translateX(-50%);    background-color: #392181; \/* Ton jaune Amiens Web *\/    color: #FFFFFF;    padding: 6px 18px;    font-size: 13px;    font-weight: 800;    border-radius: 50px;    letter-spacing: 1px;    white-space: nowrap;    box-shadow: 0 4px 10px rgba(0,0,0,0.1);    z-index: 1;}<\/style>\n<div class=\"wp-block-kadence-column kadence-column9242_4d62a1-5c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c, .wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c[data-kb-block=\"kb-adv-heading9242_42c412-6c\"]{margin-bottom:var(--global-kb-spacing-sm, 1.5rem);text-align:center;font-style:normal;text-transform:none;}.wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c[data-kb-block=\"kb-adv-heading9242_42c412-6c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_42c412-6c[data-kb-block=\"kb-adv-heading9242_42c412-6c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading9242_42c412-6c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_42c412-6c\">XXX<\/h3>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd, .wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd[data-kb-block=\"kb-adv-heading9242_e50c85-fd\"]{margin-bottom:var(--global-kb-spacing-xs, 1rem);text-align:center;font-style:normal;color:#555555;}.wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd[data-kb-block=\"kb-adv-heading9242_e50c85-fd\"] mark.kt-highlight{font-size:40px;font-family:Lato;font-weight:900;font-style:normal;color:#25d1ab;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_e50c85-fd[data-kb-block=\"kb-adv-heading9242_e50c85-fd\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_e50c85-fd wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading9242_e50c85-fd\"><mark true=\"true\" class=\"kt-highlight\">100\u20ac<\/mark>\/mois<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28, .wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28[data-kb-block=\"kb-adv-heading9242_e797be-28\"]{text-align:center;font-size:var(--global-kb-font-size-sm, 0.9rem);line-height:1.4;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28[data-kb-block=\"kb-adv-heading9242_e797be-28\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading9242_e797be-28[data-kb-block=\"kb-adv-heading9242_e797be-28\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading9242_e797be-28 wp-block-kadence-advancedheading has-theme-palette-6-color has-text-color\" data-kb-block=\"kb-adv-heading9242_e797be-28\">Lorem ipsum dolor sit<br>consectetur <\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns9242_88459f-c0{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns9242_88459f-c0 .kt-button{font-weight:normal;font-style:normal;}.kt-btns9242_88459f-c0 .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button{color:#555555;border-color:#555555;}.wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button:focus{color:#ffffff;border-color:#444444;}.wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns9242_88459f-c0 .kt-btn-wrap-0 .kt-button:focus{background:#444444;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns9242_88459f-c0\"><style>ul.menu .wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button{width:initial;}.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button{color:#daff37;background:#392181;font-weight:700;text-transform:none;border-top-left-radius:10px;border-top-right-radius:10px;border-bottom-right-radius:10px;border-bottom-left-radius:10px;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:focus{color:var(--global-palette9, #ffffff);background:#392181;border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 1024px){.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}@media all and (max-width: 767px){.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}.wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:hover, .wp-block-kadence-advancedbtn .kb-btn9242_0c6825-1e.kb-button:focus{border-top:0px solid;border-right:0px solid;border-bottom:0px solid;border-left:0px solid;}}<\/style><a class=\"kb-button kt-button button kb-btn9242_0c6825-1e kt-btn-size-standard kt-btn-width-type-full kb-btn-global-fill  kt-btn-has-text-true kt-btn-has-svg-false  wp-block-kadence-singlebtn\" href=\"#\" role=\"button\"><span class=\"kt-btn-inner-text\"><strong>Offre premium<\/strong><\/span><\/a><\/div>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u00e9curit\u00e9 &amp; Relation Usagers (ERP) Ma\u00eetrisez la relation en premi\u00e8re ligne : G\u00e9rer les conflits en ERP Prot\u00e9gez votre personnel et s\u00e9curisez vos usagers. 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